Effective Date: January 1, 2025
Last Updated: January 1, 2025

We Respect Your Privacy

At Zylo Time, we believe privacy is a right, not a feature. When you shop with us — whether online at zylotime.com or in person at our Marina Dubai store — you trust us with your personal information. We take that trust seriously, and this policy explains clearly and honestly how we collect, use, and protect your data.

We’ve written this in plain language because we want you to actually understand it, not scroll past it.

1. Who We Are

Zylo Time is a luxury watch retailer based in Dubai, UAE, offering authentic branded timepieces from world-renowned brands including Longines, Tissot, Emporio Armani, Michael Kors, Seiko, and more.

Business Name: Zylo Time
Website: https://zylotime.com
Location: Marina Dubai, UAE
Phone/WhatsApp: +971 58 136 5147
Email: zylotime.com@gmail.com

This Privacy Policy applies to all personal information collected through our website, WhatsApp communications, emails, and in-store interactions.

2. What Information We Collect

We only collect information that is necessary to serve you properly.

Information You Give Us Directly

Full Name — to process and address your order
Email Address — for order confirmations and communication
Phone Number — for delivery updates and WhatsApp support
Delivery Address — to ship your order accurately
Payment Information — processed securely through trusted payment gateways. We do not store card details
Order Preferences — any special requests or notes you add at checkout
Messages — any communication you send us via email, WhatsApp, or contact forms

Information Collected Automatically

When you visit our website, we may automatically collect your IP address and browser type for security and analytics, pages visited and time spent to understand how visitors use our site, device information to ensure our website displays correctly, and cookies and tracking data to improve your browsing experience.

Information From Third Parties

We may receive limited information from payment processors to confirm successful transactions, courier and delivery partners to provide shipping updates, and social media platforms if you contact us or engage with our pages.

3. How We Use Your Information

We use the information we collect to process your orders, confirm purchases, arrange delivery, and send receipts. We use it for customer support to respond to your questions, tracking requests, and after-sales care. We share delivery updates including shipment and tracking information with you directly. We communicate important updates about your order or account, and we work to improve our service by understanding how customers use our website to make it better.

With your consent, we may send promotions, new arrivals, or exclusive offers. We also maintain records as required by UAE commercial regulations.

We do not use your data for anything beyond what is listed above. We do not sell, rent, or trade your personal information to anyone.

4. How We Share Your Information

Your personal information is not shared with any third party for marketing or advertising purposes. We only share your data in specific situations.

We share your name, phone number, and delivery address with our courier partners to ensure your watch reaches you safely and on time. Your payment details are handled by secure, PCI-compliant payment gateways. We never see or store your full card details. Our website runs on WordPress and WooCommerce, which may use hosting and analytics services. These providers are bound by strict data protection standards. If required by UAE law or a legal process, we may be obligated to disclose certain information to relevant authorities.

5. How We Protect Your Information

Your security matters to us. All data transmitted through our website is encrypted using SSL and TLS technology. Card payments are handled by trusted, encrypted payment gateways. Only authorized Zylo Time team members can access customer data, and only when necessary. We do not keep data longer than needed, and we monitor our systems regularly for vulnerabilities.

While we take every reasonable precaution, no system is completely risk-free. If you ever suspect unauthorized activity related to your Zylo Time account, please contact us immediately.

6. How Long We Keep Your Data

We retain your personal information only for as long as necessary. Order records are kept for up to 5 years for accounting and legal compliance purposes. Customer communications are retained for up to 2 years for reference and support purposes. Marketing preferences are kept until you unsubscribe or request removal. Website analytics data is anonymized and retained for up to 12 months. Once data is no longer needed, it is securely deleted.

7. Cookies

Our website uses cookies to provide a better browsing experience. Cookies are small text files stored on your device that help us remember your preferences and cart items, understand which pages are most popular, improve website performance, and deliver relevant content.

We use essential cookies that are necessary for the website to function correctly, analytics cookies that help us understand how visitors use our site, functional cookies that remember your preferences for a smoother experience, and marketing cookies that are used only with your consent for relevant promotions.

You can control or disable cookies through your browser settings at any time. However, disabling essential cookies may affect your ability to use certain features of our website.

8. Your Rights

As a customer and user of our website, you have the right to access a copy of the personal data we hold about you. You can ask us to correct any inaccurate information and request that we delete your personal data, subject to legal obligations. You can unsubscribe from marketing communications at any time and request your data in a readable format. Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, simply contact us using the details below and we will respond within 7 business days.

9. Children’s Privacy

Zylo Time is intended for adults aged 18 and above. We do not knowingly collect personal information from children under the age of 18. If you believe a child has provided us with personal information, please contact us immediately and we will remove it promptly.

10. Third-Party Links

Our website may contain links to external websites, social media platforms, or brand pages. This Privacy Policy applies only to zylotime.com. We are not responsible for the privacy practices of any third-party websites. We encourage you to read their privacy policies before sharing any personal information.

11. WhatsApp and Direct Communications

Many of our customers prefer to contact us via WhatsApp, which we fully support. WhatsApp conversations are subject to WhatsApp’s own privacy policy. We use WhatsApp solely to respond to your inquiries and provide order support. We do not share your WhatsApp details with any third party. You can opt out of WhatsApp communications from us at any time by letting us know.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website technology. When we make significant changes, we will update the Last Updated date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

13. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please don’t hesitate to reach out. We’re a small, dedicated team and we take every inquiry seriously.

Zylo Time
Marina Dubai, UAE

📞 Phone / WhatsApp: +971 58 136 5147
📧 Email: zylotime.com@gmail.com
🌐 Website: https://zylotime.com

We aim to respond to all privacy related inquiries within 2 to 5 business days.

Your trust means everything to us. At Zylo Time, we’re committed to handling your personal information with the same care and attention we give to every timepiece in our collection.

— The Zylo Time Team