Effective Date: January 1, 2025
Last Updated: January 1, 2025

Welcome to Zylo Time

These Terms and Conditions govern your use of our website at zylotime.com and any purchase made through our online store or in person at our Marina Dubai location. By accessing our website or placing an order with us, you agree to these terms in full. Please read them carefully before making a purchase.

We have written these terms in straightforward language because we believe our customers deserve clarity, not confusion.

1. About Us

Zylo Time is a luxury watch retailer based in Dubai, UAE, specializing in authentic branded timepieces from globally recognized brands including Longines, Tissot, Emporio Armani, Michael Kors, Seiko, Citizen, Casio, Guess, DKNY, Esprit, Swatch, Armani Exchange, and Seveston.

Business Name: Zylo Time
Website: https://zylotime.com
Location: Marina Dubai, UAE
Phone/WhatsApp: +971 58 136 5147
Email: zylotime.com@gmail.com

2. Acceptance of Terms

By visiting zylotime.com, creating an account, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions along with our Privacy Policy, Refund Policy, and Shipping Policy. If you do not agree with any part of these terms, please do not use our website or place an order.

These terms apply to all visitors, customers, and users of our website regardless of how they access it.

3. Eligibility

To place an order on zylotime.com, you must be at least 18 years of age. By placing an order, you confirm that you meet this requirement. You must also provide accurate, complete, and current information during checkout. Zylo Time reserves the right to cancel orders where eligibility requirements are not met.

4. Products and Authenticity

Every watch sold by Zylo Time is 100% authentic. We source our timepieces directly from authorized channels and reputable suppliers. We take authenticity extremely seriously and have zero tolerance for counterfeit or replica products.

Brand New Watches are sold in original manufacturer packaging with all accessories, certificates, and documentation where applicable.

Pre-Owned Watches are carefully inspected by our team before listing. Their condition is described as accurately and honestly as possible in each product listing. By purchasing a pre-owned item, you acknowledge that you have read and accepted the stated condition.

If you ever have concerns about the authenticity of a product you have received from us, please contact us immediately. We will address the matter promptly and completely.

5. Pricing

All prices displayed on zylotime.com are in UAE Dirhams unless otherwise stated. Prices are subject to change without prior notice. However, the price you see at the time of checkout is the price you will pay. We will never charge you more than the amount confirmed at the time your order is placed.

Occasional promotional prices, discounts, or sale prices are valid for the specified period only and cannot be applied retrospectively to previous orders. We reserve the right to correct any pricing errors on our website. In the event of a pricing error, we will contact you before processing your order and give you the option to proceed at the correct price or cancel your order for a full refund.

6. Orders and Payment

When you place an order on zylotime.com, you are making an offer to purchase the selected item at the stated price. Your order is confirmed only after you receive an order confirmation message from us via email or WhatsApp.

We reserve the right to refuse or cancel any order for reasons including but not limited to product unavailability, payment issues, suspected fraud, or pricing errors. If your order is cancelled, you will receive a full refund of any amount paid.

We accept payment through the methods available at checkout. All transactions are processed securely. We do not store your card details and all payment data is handled by our trusted, PCI-compliant payment partners.

By placing an order, you confirm that the payment method you are using is yours and that you are authorized to use it.

7. Order Cancellation

You may cancel your order before it has been dispatched by contacting us immediately via WhatsApp or email. Once an order has been dispatched, it cannot be cancelled. In that case, you may initiate a return in accordance with our Refund Policy after receiving the item.

Zylo Time reserves the right to cancel any order at its discretion. If we cancel your order, you will be notified promptly and a full refund will be issued.

8. Shipping and Delivery

All orders are subject to our Shipping Policy, which is available on our website. Delivery timeframes are estimates and are not guaranteed. Zylo Time is not liable for delays caused by courier services, customs processing, weather conditions, or any other circumstances outside our control.

Risk of loss and damage passes to the customer upon delivery of the order to the specified address. Please inspect your order upon arrival and contact us within 48 hours if there are any issues.

9. Returns and Refunds

All returns and refunds are handled in accordance with our Refund Policy, which forms part of these Terms and Conditions. We encourage you to read our Refund Policy carefully before making a purchase. By completing a purchase, you confirm that you have read and understood our refund terms.

10. Intellectual Property

All content on zylotime.com including but not limited to text, images, logos, product descriptions, graphics, and website design is the intellectual property of Zylo Time or its respective brand owners. You may not copy, reproduce, distribute, modify, or use any content from our website without our prior written permission.

Brand names, trademarks, and logos featured on our website belong to their respective owners. Their appearance on our website does not imply any affiliation with or endorsement by Zylo Time beyond the authorized retail relationship.

11. User Conduct

When using our website, you agree to use it only for lawful purposes and in a manner that does not infringe the rights of others. You agree not to attempt to gain unauthorized access to any part of our website or systems, use our website to transmit harmful or offensive content, engage in any activity that disrupts or interferes with our website’s functionality, use automated tools to scrape, copy, or harvest data from our website, or misrepresent your identity or impersonate any person or organization.

We reserve the right to restrict or terminate access to our website for any user who violates these terms.

12. Accuracy of Information

We make every effort to ensure that product descriptions, images, and pricing on our website are accurate and up to date. However, we do not guarantee that all information is completely error-free at all times. Product images are for illustrative purposes and actual products may vary slightly in appearance due to photography, screen settings, or minor manufacturing variations.

If you notice any inaccuracy on our website, please bring it to our attention and we will correct it promptly.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Zylo Time shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability in connection with any order shall not exceed the amount paid for that specific order.

We are not responsible for any loss or damage resulting from unauthorized access to your account, reliance on information provided on our website, or events beyond our reasonable control including natural disasters, strikes, or government restrictions.

14. Third-Party Links and Services

Our website may contain links to third-party websites including brand pages, social media platforms, and payment processors. These links are provided for your convenience only. Zylo Time does not control or endorse the content of any third-party website and is not responsible for their privacy practices or terms of service. Visiting any third-party link is entirely at your own risk.

15. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our website, you consent to the data practices described in our Privacy Policy.

16. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

17. Modifications to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date. It is your responsibility to review these terms periodically. Your continued use of our website after any changes are posted constitutes your acceptance of the revised terms.

18. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and Zylo Time regarding your use of our website and any purchase made through it. They supersede any prior agreements, communications, or understandings between us.

19. Contact Us

If you have any questions about these Terms and Conditions or need clarification on any point, please don’t hesitate to reach out. We are always happy to help.

Zylo Time
Marina Dubai, UAE

📞 Phone / WhatsApp: +971 58 136 5147
📧 Email: zylotime.com@gmail.com
🌐 Website: https://zylotime.com

We aim to respond to all inquiries within 1 to 2 business days. For the fastest response, contact us via WhatsApp.

These terms exist to protect both you and us. At Zylo Time, we believe in doing business with honesty, integrity, and genuine care for every customer. Thank you for trusting us with your timepiece purchase.

— The Zylo Time Team